The Wall Walk vragen

Beyer, H. & Holtzblatt, K. (2016). 10. The Bridge from data to design: The Wall Walk. In, Contextual Design, 2nd Edition. (H.11). Geraadpleegd op 9 april 2020, van https://learning-oreilly-com.rps.hva.nl:2443/library/view/contextual-design-2nd/9780128011362/XHTML/B9780128008942000119/B9780128008942000119.xhtml#B9780128008942000119

Vragen: Every day in the life model

1. Where are the activities happening? Can your activity be done anytime, anywhere? What is the overall context you have to consider when supporting this? - Afspraak maken, kan overal. - Formulier invullen, kan overal. - Gesprek met adoptiegezin, bij het gezin thuis of telefonisch. - Formulier inleveren, zou online kunnen, op dit moment bij DOA. - Nazorgvergadering, bij DOA, zou online kunnen.

2. How long does the user have and does that lead to split attention? Is the activity in each place prone to random interruptions? Can your design let users pick up the activity quickly enough and be interrupted without losing progress? - Het formulier wordt vaak deels bij gezin in gevuld en daarna thuis afgemaakt. Hierdoor kan informatie verloren gaan.

3. What devices support the activities? Are they connected? How big is the screen? Do they have a keyboard? How can you overcome the constraints of the device available? How can you leverage unique features of the devices—e.g., the camera on cell phones? - Elke nazorgvrijwilliger heeft een mobiele telefoon en laptop. Sommige een iPad. Camera van de mobiel kan gebruikt worden om een foto mee te maken van het dier indien er een melding gemaakt moet worden.

4. What information do they need? What will keep their life or work moving? - Contactgegevens van het adoptiegezin - Gegevens over het dier, profiel kaart en kennelkaart - Vragenlijst

Vragen: Identity model

1. What function or information can the product or service provide that will help the user achieve the core driver of that aspect of self? How can your product help them be their best selves? - Vragenlijst - Informatie over veelgestelde vragen

2. What market messages will appeal to this identity element? What do you have to deliver and highlight to attract their attention? - De vrijwilligers kunnen het product gebruiken wanneer ze willen en op device ze willen. Geen papieren formulieren meer en direct de formulieren online ingeleverd.

3. How can you help people celebrate their accomplishments—or anything they are proud of? How does the culture of the profession or people determine what’s appropriate—so the celebration is professional and doesn’t feel like bragging? Remember, sharing doesn’t have to be solely through existing social media forums. One team invented personal scrapbooks for medical professionals who collected their achievements but didn’t want to go public or brag. - Bedanken als ze een afspraak ingepland hebben. - Als er een melding gedaan is er voor bedanken.

4. Will sharing enhance this aspect of self? What forums, if any, make sense? What content might be shared as part of manifesting this aspect of self? Who would users be sharing with, and why do they matter? Are they professional colleagues, communities of interest, friends? - Een forum is misschien leuk, dan kunnen de nazorgvrijwilligers hun gedachten en ervaringen met elkaar delen.

5. Is competition or games appropriate for this character type? If so, what are others like them doing? How can you provide games to spur involvement and excitement? - NEE!! Het zijn vrijwilligers dus willen niet gepusht worden of overgehaald worden om bijv. een bezoek te doen. Het moet op vrijwillige basis gedaan worden.

Vragen: Relationship model

1. Who are the people that matter? What is their core role in the target activity? - Nazorgvrijwilligers, nazorgbezoeken plannen en bezoeken, melding doen indien nodig. - Coördinator, meldingen oppakken. - Adoptiegezin + dier, gesprekken "ondergaan" - Dierverzorger, probleem oppakken indien nodig.

2. How can you help people connect frequently? How can they share easily about things relevant to the target task—no matter where they are and what device they use? - Opmerkingen plaatsen, chat functie?

3. Can you help people do things together? Can you help people find things to do relevant to your target activity? Can you make doing the activity more fun? - Probleem samen oppakken - Afspraken samen inplannen/verdelen

4. Can you help people celebrate the relationship and what they did together? Can you help collect and share pictures, documents, memories of shared activities—and so create more conversations? - Afbeeldingen van dieren delen - Leuke verhalen delen

5. Who is giving advice and support? What are their values and messages? If the users’ parents are emphasizing responsibility and diligence, that becomes a focus for the user too. If there are go-to experts such as a mechanic, a knowledgeable uncle, or other informed person in the users’ circles, can your product deliver value those experts will recognize? Win over the influencers! - Coördinator biedt support en de dierverzorger kunnen meer hulp aanbieden aan het gezin.

Vragen: Collaboration model

1. Can you help people contact each other in a positive way to check in, discuss decisions, and conduct meetings? Can you make project information available so status and progress is always known—so nagging and helicopter oversight are minimized? - Melding maken voortgang met elkaar delen

2. Do you help people share real-time project information and find out what is happening—anytime, anywhere? Provide in-the-moment status, identify bottlenecks, and support quick sign-off to keep tasks moving along. - Alle afspraken in zien - Melding maken voortgang met elkaar delen

3. Does everyone have access to the background project information such as a history of what has been done, a collection of reference material, and other useful resources? Remember that resources can be people as well as documents and websites. - Elke nazorgvrijwilliger kan alleen hun eigen bezoeken inzien. - De nazorgvrijwilligers kunnen wel alle gegevens inzien van bezoeken die gedaan moeten worden