Cool Drilldown vragen

Beyer, H. & Holtzblatt, K. (2016). 11. Ideation: Visioning and the Cool Drilldown. In, Contextual Design, 2nd Edition. (H.11). Geraadpleegd op 9 april 2020, van https://learning-oreilly-com.rps.hva.nl:2443/library/view/contextual-design-2nd/9780128011362/XHTML/B9780128008942000119/B9780128008942000119.xhtml#B9780128008942000119

Accomplishment

1. Does this design support anytime, anywhere access? Where and when does the user access technology? De gebruiker heeft een account en kan gebruikt worden op verschillende devices.

2. What small tasks, information, or fun can fit into the small bits of available time? What useful intents can be addressed given the short time, expected interruptions, and partial attention? Het bekijken van openstaande bezoeken? Of eventueel een soort forum.

3. How can users start an activity on one device and then resume it later, at the same point, on another device? Een vragenlijst kan je tussentijds opslaan, dus je hoeft het niet direct te versturen.

For professional connections and collaboration:

1. How can you help people appear and feel professional and personal? Het digitaal hebben is sowieso al professioneler dan een papieren formulier.

Sensation

1. How can you draw people in, with color, sound, and movement? What level of stimulation is appropriate given the many contexts and cultures of use? Can you build in a “Wow!” that doesn’t distract? Gebruik van kleuren en interacties. Geluid is niet handig in deze context.

2. How can you add a smile or a bit of play to the activity—without getting in the way of use? Foto's of illustraties van dieren toevoegen, de vrijwilligers houden immers van dieren!

3. Do the graphics, movement, and interactivity support the core function?

4. Is your aesthetic and industrial design modern—building on and enhancing current trends? Direct into Action (without Hassle)

5. Did you bring everything needed to fulfill an intent into one place?

6. Can you get smoothly from one action to the next set of likely actions?

7. Does the information needed to support a decision just appear when needed or in response to a question—how can you think for the user?

8. How can you support “touch once”—never having to reenter any information?

9. What can you know without asking? Do you let the user go instantly into action without fuss or hassle?

10. Have you eliminated every technical hassle you can—and anything in the way of instant into action? Watch out: It’s tempting to provide in-the-moment help, preference setting, and information by putting up a screen before the user gets to the content they want. This always disrupts the experience of direct into action.

The Learning Delta

1. How do you reduce what the user needs to know to zero—for the core intents, at least?

2. What do your users already know that you can build on, including voice, touch, and other already known ways of interacting?

3. Have you eliminated complexity and avoided features that the teams thinks are nice to have but aren’t needed? Het forum.

4. Have you eliminated layers of drilldown, complex language, and anything in the way of figuring out how to use the product?

5. Can you build in nudging people in the right direction in moments?

6. Eliminate any need for users to read documentation—they won’t anyway.